Shipping policy

We’re committed to delivering your NeckEase Pro™ Massager safely, quickly, and reliably.

Processing Time:

• Orders are processed within 1–3 business days.

• Each product is quality-checked and securely packaged before shipment.

Shipping Methods & Delivery Times:

• Standard Shipping: 5–12 business days (within Malaysia or internationally).

• Express Shipping: 2–5 business days (available at checkout).

Shipping Cost:

• Free shipping for orders above RM150.

• Flat-rate shipping for orders below RM150.

Order Tracking:

• Once shipped, you’ll receive a tracking number via email to monitor your package.

International Shipping:

• Available to select countries. Delivery times may vary due to customs or local postal services.

Important Notes:

• Delivery may be affected by holidays or unforeseen events.

• Please ensure your shipping address is correct to avoid delays.

✅ Fast, safe, and hassle-free shipping—so your relaxation doesn’t have to wait.